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Terms & Privacy Policy

By using this website or booking coaching services, you agree to the terms and policies below. These outline how I work (Terms of Service) and how your personal information is protected (Privacy Policy).
 

Coaching Disclaimer & Conduct


At Progress Life Coach, I provide professional, forward-focused coaching to support your personal growth and goals.

  • Coaching is not therapy, counselling, or medical advice.

  • I provide a supportive, respectful space, and I expect the same from you.

  • I reserve the right to end sessions if boundaries are crossed.

  • Either of us can end the coaching relationship at any time. If you'd like to stop, just let me know, no explanation required.

  • All sessions are confidential unless disclosure is required by law (e.g. risk of harm).

 

Coaching outcomes depend on your own engagement and circumstances. I cannot guarantee specific results.

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Emergency & Crisis Situations

 

Coaching is not equipped to handle mental health emergencies or crises. If you are in crisis or at risk of harm, please contact emergency services, your GP, or a crisis helpline directly. I will signpost you to appropriate support if this comes up in our work together.


Bookings, Payments & Cancellations

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  • Full payment is required to secure your session.

  • You can cancel or reschedule up to 24 hours in advance.

  • Changes made with less than 24 hours' notice may not be refunded or rescheduled. I'll always try to accommodate emergencies when I can.

  • When you book a session, you're asking me to begin the service straight away rather than waiting out the standard 14-day cancellation window that applies to online purchases. By confirming your booking and ticking the box at checkout, you agree to this and understand that once a session has been completed, you can no longer cancel it for a refund. If you cancel while a service is only partly delivered, you'll be refunded for the part not yet provided.

  • If you cancel partway through the 8-session programme, you'll only be charged for sessions already delivered, and any remaining balance will be refunded.

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Between-Session Contact

 

WhatsApp and email support included with the 8-session programme is intended for brief check-ins and questions between sessions, not ongoing real-time conversation or crisis support. I aim to respond within 24 hours on weekdays. I don't check messages on weekends, so anything sent then will be answered the next working day.


Who's Responsible for Your Data


Christopher Lindeman, trading as Progress Life Coach, is the data controller for any personal information collected through this website or during coaching. That means I'm the one responsible for how it's collected, used, and protected. You can reach me at info@progresslifecoach.com with any questions or requests.


Privacy & Data Protection

 

This service is intended for adults. I don't knowingly collect personal data from anyone under 18.

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I collect and store your name and contact info, booking and session details, any notes you share during coaching, and website usage data via cookies/analytics. This is used to deliver coaching services, contact you about sessions, and keep accurate records.

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If you sign up to the newsletter, I collect your email to send occasional updates, based on your consent, which you can withdraw anytime by clicking unsubscribe or contacting me. Newsletter emails are sent through Google Workspace.

I process your data because it's necessary to provide the service you've booked, and in some cases because Irish law requires it. I never sell your data or use it for anyone else's marketing. Session notes are kept for up to 2 years after our last contact, in a password-protected document only I can access.

 

Booking and financial records are kept for 6 years as required by Irish law, then deleted securely. If you share something outside the scope of coaching, including anything health-related, I won't record clinical details, I'll signpost you to the right support instead.

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I share the minimum necessary information with the trusted service providers below so they can help run bookings, payments, and sessions. They only use it for that purpose, under their own privacy policies.


Cookies, Third Parties & Your Rights


This site uses cookies and analytics (like Google Analytics) to improve your experience. You can manage or disable cookies through your browser settings at any time.

 

Payments, scheduling, and video calls involve secure third-party services (Wix, Zoom, WhatsApp, and Google Workspace), which follow their own privacy policies. Some of these providers are based outside the EU, including the US, and use approved safeguards to protect your data when it's transferred there.


You have the right to:

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  • Access or correct your personal data

  • Request deletion of your information

  • Withdraw your consent to data use at any time

  • Complain to Ireland's Data Protection Commission (dataprotection.ie) if you're unhappy with how your data has been handled

 

Complaints

 

If you have a concern about our coaching relationship, please raise it with me directly at info@progresslifecoach.com so we can address it. If your concern relates to how your personal data has been handled, you also have the right to complain to Ireland's Data Protection Commission (dataprotection.ie).


Questions? Email me at info@progresslifecoach.com

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Last Updated: 10th September 2026

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